Frequently Asked Questions

CAREERS

How do I find out about employment at Manitoba Lotteries?

Career opportunities can be found here, and online applications can be found here. To send your application and all other employment-related inquiries, contact Human Resources at careers@mlc.mb.ca.

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CASINOS OF WINNIPEG

Can I bring my child or friend under 18 years of age to the casino to join us for the live entertainment or for dinner?

Casinos are age-controlled environments and require all patrons to be 18 years of age or older. Security may ask for identification from anyone appearing to be under 25 years of age.

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How can I buy tickets to an upcoming event at Winnipeg’s casinos?

Tickets are generally available for purchase at the casinos or through Ticketmaster. For complete details and restrictions specific to your concert of interest, please visit www.casinosofwinnipeg.com.

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How do I obtain used playing cards?

Please visit our Community Support Programs page for full information and to make a request.

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How do I sign up for a Casino Club Card?

Simply visit the Players Booth at Club Regent Casino or McPhillips Station Casino. For more information including an application form, please visit www.casinosofwinnipeg.com.

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What are Player Rewards and Gold Play?

Club Card members can earn Player Points at Winnipeg’s casinos, accumulated based on the game played. Player Points can be redeemed for many goods and services within the casinos.

Gold Play is awarded to Casino Club Card members as part of a variety of casino promotions and special offers. Gold Play is free slot play that can be used at both Club Regent Casino and McPhillips Station Casino.

For more information please visit www.casinosofwinnipeg.com.

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What days are Winnipeg’s casinos closed?

Club Regent Casino and McPhillips Station Casino are closed Good Friday, Easter Sunday, Remembrance Day and Christmas Day.

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What form of ID is accepted at the casinos?

You may be requested to present ID to enter the casino. Any one of the following forms of ID are acceptable:

  •     Driver’s License
  •     Manitoba Enhanced Driver’s license
  •     Manitoba Liquor Control Commission photo ID card
  •     Military photo identification
  •     Firearms Possession and Acquisition License
  •     Aboriginal Treaty card
  •     Passport and/or travel visa
  •     Citizenship cards

Per the Liquor Control Act, the following ID is required for the purchase of alcohol in the casino:

  •     Valid identification card belonging to that person issued by Manitoba Public Insurance or
  •     Two valid pieces of government issued identification belonging to that person, with at least one piece of identification containing a photograph of that person
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What is the average prize payout of slots at casinos?

The payout percentage is 92%. Further information can be found in our annual reports.

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Where can I find current news and information about Winnipeg’s casinos?

A regularly updated news section and events calendar, dining information, special offers and much more is available at www.casinosofwinnipeg.com.

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Where do I direct my compliment or concern?

Please visit our Contact page.

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GENERAL INFORMATION

How is Manitoba Lotteries governed?

Manitoba Lotteries is a Crown corporation, delegated the authority to conduct and manage gaming, with the exception of licensed charitable gaming, in the Province of Manitoba through The Manitoba Lotteries Corporation Act. Manitoba Lotteries reports to the Minister charged with the administration of the Manitoba Lotteries Corporation Act through its Board of Directors.

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What is the difference between Manitoba Lotteries, Manitoba Gaming Control Commission (MGCC) and Western Canada Lottery Corporation (WCLC)?

Manitoba Lotteries
Manitoba Lotteries is a Crown corporation of the Province of Manitoba. Manitoba Lotteries operates Club Regent Casino and McPhillips Station Casino in Winnipeg, as well as Video Lotto and PlayNow.com in Manitoba. The corporation is the exclusive supplier of breakopen tickets and bingo paper in the province, and distributes and sells tickets for lotteries operated by the Western Canada Lottery Corporation and the Interprovincial Lottery Corporation. To accomplish this, Manitoba Lotteries has formed successful partnerships with the lottery retail industry, the hospitality industry, Veterans’ organizations and First Nations communities throughout Manitoba.

Manitoba Gaming Control Commission
The MGCC is responsible for regulating and controlling gaming activities in Manitoba. The MGCC derives its powers and responsibilities from the Gaming Control Act. With the aims of ensuring that gaming activities are conducted honestly, with integrity and in the public interest, the MGCC:

  •     licenses charitable gaming activities, including bingo, breakopen tickets, raffles, sports draft lotteries and Texas Hold’em poker tournaments for fundraising;
  •     registers First Nations casino operators, Manitoba Lotteries Corporation and First Nations employees, gaming suppliers, gaming equipment, VLT siteholders and lottery retailers;
  •     investigates and makes orders related to gaming patron disputes;
  •     inspects and audits gaming activities;
  •     ensures all gaming activities and equipment have technical integrity;
  •     monitors and enforces compliance with gaming-related legislation;
  •     conducts independent and joint research projects;
  •     performs responsible gaming education and policy oversight functions; and
  •     provides policy advice on current gaming activities and emerging issues.

Western Canada Lottery Corporation
WCLC is a non-profit organization authorized to manage, conduct and operate lottery and gaming-related activities for its members, the governments of Alberta, Saskatchewan, Manitoba, the Northwest Territories, Yukon and Nunavut. In Manitoba, WCLC is responsible for the conduct of WESTERN 649, PICK 3, KENO, PAYDAY, EXTRA and SCRATCH ‘N’ WIN lottery games and participates in the conduct of LOTTO 6/49, LOTTO MAX and NATIONAL SCRATCH ‘N’ WIN.

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Where is Manitoba Lotteries located?

Manitoba Lotteries has offices in Winnipeg and owns and operates Club Regent Casino and McPhillips Station Casino in Winnipeg. The Video Lotto Division is located in Morris with additional offices in Brandon. Lottery ticket centres and VLT lounges are located throughout Manitoba. For contact information please click here.

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Where is your annual report?

Current and archived annual reports can be found electronically here.

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LOTTERY

How do I become a lottery retailer?

Please contact Michael Ryan, Key Account Specialist, at michael.ryan@mbll.ca for more information.

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How do I claim a lottery prize?

If you purchased your ticket at a Lottery Ticket Centre, please follow the prize claim information printed on the back of your ticket. For important information on buying and checking your lottery tickets, please visit the Western Canada Lottery Corporation website.

If you purchased your ticket on PlayNow.com, your ticket will be automatically checked after its draw date. Winners will receive a courtesy email notification that advises them of their win and of how to claim their prize. For more information about online lottery tickets, visit PlayNow.com.

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I have received an email about a winning lottery ticket that appears to be from Manitoba Lotteries, from PlayNow.com or from WCLC. How do I confim the email is not a scam?

In Canada, there are no fees on lotteries for insurance, processing, handling, or customs. Manitoba Lotteries, PlayNow.com and WCLC do not require that you pay any fee in order to claim your prize. Manitoba Lotteries advises that you do not send any funds via cash, cheque, or wire transfers. If you have received what appears to be spam email, you may wish to bring your concerns to your local police department and/or the attention of: PHONE BUSTERS (The Canadian Anti-fraud Call Centre) Toll Free:1-888-495-8501.

PlayNow.com does issue courtesy email notifications in the case of lottery prize wins. If the email you received is regarding a prize won on PlayNow.com, we recommend that you log in to your PlayNow.com account using any internet browser to verify your win or call PlayNow Customer Support at 1-877-706-6789.

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What are the odds of winning a lottery game?

The odds of winning vary between lottery games. For all lottery games other than breakopen tickets, odds of winning are posted on the Western Canada Lottery Corporation website under “Games”.

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What tax implications are there for lottery winners?

Lottery winnings are not taxable for Canadian tax purposes. However, American visitors may be subject to tax on their winning when returning home.

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PLAYING RESPONSIBLY

How are your products and services socially responsible?

Manitoba Lotteries is a recognized leader for its innovative responsible gaming programs. Its Responsible Gaming Policy & Strategy were the first of their kind in Canada. There are many aspects of social responsibility that are incorporated into our products and services, helping us to achieve four goals:

  • Promote responsible use of gaming products
  • Reduce the potential for harm
  • Promote problem gambling resources
  • Support research and program development
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How do I voluntarily self-exclude?

If you find yourself gambling too much, or if it no longer feels like a game, the Voluntary Self-Exclusion program can be an important first step in helping you to control your gambling.

You can exclude yourself for a period of time from gaming premises and/or gaming websites owned or managed by Manitoba Liquor & Lotteries. These include Club Regent Casino, McPhillips Station Casino, the Gaming Centre located in cityplace, and PlayNow.com.

For information on voluntary self-exclusion from PlayNow.com only, please visit PlayNow.com.

For information on voluntary self-exclusion from our gaming premises, please call a Casino Operations Director at Club Regent Casino (204-957-2500 ext. 3798) or McPhillips Station Casino (204-957-2500 ext. 1427).

Remember, this is a voluntary program. We are unable to accommodate third-party exclusions. For example, a spouse cannot exclude their husband or wife from our gaming premises or gaming websites.

If you are concerned about the gambling activities of someone you know, there are ways to help:

  • Call the Problem Gambling Helpline at 1-800-463-1554.

If you want to enroll in the Voluntary Self-Exclusion program for one of the gaming premises, contact:

  • A Casino Operations Director at the numbers above.
  • The Responsible Gaming Information Centre at 204-985-1240 (McPhillips Station Casino) or 204-985-0419 (Club Regent Casino). These centres are staffed by the Addictions Foundation of Manitoba.
  • Our Security Programs office at 204-957-2500 ext. 8472.
  • Ask any staff member at our gaming premises.
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Where can I find information about problem gambling resources?

Information about help can be found on our site here, or on the Addictions Foundation of Manitoba website at www.afm.mb.ca or calling the Problem Gambling Helpline at 1-800-463-1554. The website www.getgamblingfacts.ca also has information about problem gambling and available resources.

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Where can I learn more about how gambling works?

To learn about how gambling works, common gambling myths, what the cost of play is for certain games, and assess your own gambling please visit www.GetGamblingFacts.ca. Visitors to Winnipeg’s casinos can also stop by the Responsible Gaming Information Centre to speak with knowledgeable Responsible Gaming consultants.

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PLAYNOW.COM

Why does Manitoba Lotteries offer PlayNow.com?

The world is changing fast. So is the definition of entertainment. Many players today like having the option to play online and to enjoy the virtual version of their favourite games while connecting with other players in Manitoba and across the country.

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I have a question about my account, registration process or a game played on PlayNow.com.

Please visit the PlayNow.com site directly to find specific information that may answer your question. Or call Customer Support at1-877-706-6789.

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What benefits does PlayNow.com offer over unregulated sites?

PlayNow.com offers several benefits that are lacking in the existing market. It offers:

  • A regulated environment and game integrity that ensures fair games
  • Player confidence in the payout of wins and access to their online funds.
  • Safety measures such as age and residency verification.
  • Security measures such as personal data protection.
  • Effective, evidence-based features that promote responsible play.
  • Access to problem gambling resources.
  • Revenue stays in Manitoba and supports our communities. In 2011 alone, Manitobans spent an estimated $37 million in online gambling.
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What games are offered on PlayNow.com?

PlayNow.com offers online casino games, peer-to-peer poker, and sports betting. It also offers the ability to purchase some lottery products online.

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Where do eGaming profits go?

As with our other products, PlayNow.com provides several benefits to Manitobans:

  • Effective, research-based responsible gambling safeguards.
  • 5% of PlayNow.com net income supports Manitoba Lotteries’ responsible gambling programs and services, and the Addictions Foundation of Manitoba.
  • 15% of PlayNow.com net income supports expanded provincial Aboriginal sport and recreation programs.
  • 80% of PlayNow.com net income is returned to the Province for essential services like health care, education, community and social services and economic development.
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Supporting Our Communities

How can my organization raise funds through Bingo at Winnipeg’s casinos?

Applications for the Bingo Volunteer Program are processed by government funded umbrella groups. Please contact the appropriate group for information and an application form.

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What other funding support is available from Manitoba Lotteries?

There are several ways Manitoba Lotteries provides support to our communities and organizations. Please visit our Community Support Programs page for full information and to make a request.

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Where can I get a list of who Manitoba Lotteries sponsors or supports?

Manitoba Lotteries provides an excellent opportunity for non-profit groups to raise funds through the Bingo Volunteer Program. About $4 million in funding for over 400 non-profit groups is raised annually this way. Manitoba Lotteries also reaches out to our communities by supporting and sponsoring many worthwhile events throughout the province, investing over $1 million each year. A complete list of Bingo Volunteer Program funding recipients may be found here along with examples of sponsorships in the Community Report.

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Where do gaming profits go?

All net income from Manitoba Lotteries is directed back to the Province of Manitoba to support government programs in health care, education, community and social services, as well as economic development.

Please click here for additional information on where revenues go or pick up a copy of our Community Report at any of Manitoba Lotteries offices, Winnipeg’s casinos or VLT or lottery ticket centres.

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VIDEO LOTTO

How do I apply for a Video Lottery Terminal (VLT) in my establishment?

Please contact Carol Landry, Retail Network Administrator, at landryc@mlc.mb.ca for more information.

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What is the average prize payout of Video Lottery Terminal (VLT) games?

The payout percentage is 93%. Further information can be found in our annual reports.

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