Frequently Asked Questions


How do I find out about employment at Manitoba Liquor & Lotteries?

Career opportunities can be found here, and online applications can be found here. To send your application and all other employment-related inquiries, contact Human Resources at

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Can I bring my child or friend under 18 years of age to the casino to join us for the live entertainment or for dinner?

Casinos are age-controlled environments and require all patrons to be 18 years of age or older. Security may ask for identification from anyone appearing to be under 25 years of age.

The Club Regent Event Centre does permit minors attending private events as well as public concerts or events identified as open to all ages.

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How can I buy tickets to an upcoming event at Winnipeg’s casinos?

Tickets are generally available for purchase at the casinos or through Ticketmaster. For complete details and restrictions specific to your concert of interest, please visit

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How do I obtain used playing cards?

Please visit our Community Support Programs page for full information and to make a request.

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How do I sign up for a Casino Club Card?

Simply visit the Players Booth at Club Regent Casino or McPhillips Station Casino. For more information including an application form, please visit

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What are Player Rewards and Gold Play?

Club Card members can earn Player Points at Winnipeg’s casinos, accumulated based on the game played. Player Points can be redeemed for many goods and services within the casinos.

Gold Play is awarded to Casino Club Card members as part of a variety of casino promotions and special offers. Gold Play is free slot play that can be used at both Club Regent Casino and McPhillips Station Casino.

For more information please visit

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What days are Winnipeg’s casinos closed?

Club Regent Casino and McPhillips Station Casino are closed Good Friday, Easter Sunday and Christmas Day.

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What form of ID is accepted at the casinos?

All photo identification presented must be valid, and the photo on the card must clearly look like the person who has presented it for identification.

The following forms of ID are accepted as primary identification, which means you will only have to show one of the following six as proof of age.

Primary Identification (ID)

  • Manitoba Driver’s Licence
  • Manitoba Enhanced Driver’s Licence
  • Manitoba Identification Card
  • Manitoba Enhanced Identification Card
  • Passport from Canada or another country
  • Secure Certificate of Indian Status (SCIS)

If you do not have any of the above ID, you will be asked to provide two types of valid government-issued identification; one of which must include a photo.

Examples of Alternative Photo ID:

(must be shown with a secondary piece of identification – see below)

  • Canadian Firearms Licence
  • Canadian Forces Identification Card (National Defence)
  • Certificate of Canadian Citizenship
  • Certificate of Indian Status
  • Civilian Identification Card (National Defence)
  • Permanent Resident Card
  • Driver’s Licence issued by another province or state
  • MLCC Identification Card (no longer issued)

Examples of Secondary Government-issued ID:

(must be shown with a secondary piece of identification – see above)

  • Birth Certificate
  • Provincial Health Card
  • Baptismal Certificate
  • Certificate of Name Change
  • Social Insurance (SIN) Card

Note: Student ID cards issued by post-secondary institutions are not considered government-issued identification, and are not accepted as proof of age.

REMINDER: All photo ID presented must be valid, and the photo on the card must clearly look like the person who has presented it for identification.


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What is the average prize payout of slots at casinos?

The payout percentage is 92%. Further information can be found in our annual reports.

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Where can I find current news and information about Winnipeg’s casinos?

A regularly updated news section and events calendar, dining information, special offers and much more is available at

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Where do I direct my compliment or concern?

Please visit our Contact page.

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What does it mean that Manitoba Liquor & Lotteries is certified by the World Lottery Association?

Manitoba Liquor & Lotteries has earned Level 4 certification in the World Lottery Association’s Responsible Gaming Framework. This is the highest possible level and reflects our world-class approach and commitment to responsible gaming in Manitoba. The certification process is voluntary and is a demonstration of Manitoba Liquor & Lotteries’ commitment to responsible gaming. For complete information on the World Lottery Association and what is involved in becoming Level 4 certified, please click here:

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What is the difference between Manitoba Lotteries, Manitoba Liquor & Lotteries, the Liquor and Gaming Authority of Manitoba, and Western Canada Lottery Corporation (WCLC)?

Manitoba Lotteries, Manitoba Liquor & Lotteries
Manitoba Lotteries merged with the Manitoba Liquor Control Commission on April 1, 2014. Manitoba Liquor & Lotteries is a Crown corporation of the Province of Manitoba. On the gaming side of operations we operate Club Regent Casino and McPhillips Station Casino in Winnipeg, as well as Video Lotto and in Manitoba. The corporation is the exclusive supplier of breakopen tickets and bingo paper in the province, and distributes and sells tickets for lotteries operated by the Western Canada Lottery Corporation and the Interprovincial Lottery Corporation. To accomplish this, we maintain partnerships with the lottery retail industry, the hospitality industry, Veterans’ organizations and First Nations communities throughout Manitoba.

Liquor and Gaming Authority of Manitoba
As of April 1, 2014 the LGA is the regulator for liquor and gaming in Manitoba. The LGA brings together the regulatory services previously provided by the Manitoba Liquor Control Commission and the Manitoba Gaming Control Commission. They license liquor service, sales and manufacturing, and gaming products, employees and operations including:

  •     licenses charitable gaming activities, including bingo, breakopen tickets, raffles, sports draft lotteries and Texas Hold’em poker tournaments for fundraising;
  •     registers First Nations casino operators, Manitoba Liquor & Lotteries and First Nations employees, gaming suppliers, gaming equipment, VLT siteholders and lottery retailers;
  •     investigates and makes orders related to gaming patron disputes;
  •     inspects and audits gaming activities;
  •     ensures all gaming activities and equipment have technical integrity;
  •     monitors and enforces compliance with gaming-related legislation;
  •     conducts independent and joint research projects;
  •     performs responsible gaming education and policy oversight functions; and
  •     provides policy advice on current gaming activities and emerging issues.

Western Canada Lottery Corporation
WCLC is a non-profit organization authorized to manage, conduct and operate lottery and gaming-related activities for its members, the governments of Alberta, Saskatchewan, Manitoba, the Northwest Territories, Yukon and Nunavut. In Manitoba, WCLC is responsible for the conduct of WESTERN 649, PICK 3, KENO, PAYDAY, EXTRA and SCRATCH ‘N’ WIN lottery games and participates in the conduct of LOTTO 6/49, LOTTO MAX and NATIONAL SCRATCH ‘N’ WIN.

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Where is Manitoba Liquor & Lotteries located?

Manitoba Liquor & Lotteries has offices in Winnipeg and owns and operates Club Regent Casino and McPhillips Station Casino in Winnipeg. The Video Lotto Division is located in Morris with additional offices in Brandon. Lottery ticket centres and VLT lounges are located throughout Manitoba. For contact information please click here.

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Where is your annual report?

Current and archived annual reports for Manitoba Lotteries can be found electronically here. Manitoba Liquor Control Commission annual reports can be found here.

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How do I become a lottery retailer?

Please contact Michael Ryan, Key Account Specialist, at for more information.

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How do I claim a lottery prize?

If you purchased your ticket at a Lottery Ticket Centre, please follow the prize claim information printed on the back of your ticket. For important information on buying and checking your lottery tickets, please visit the Western Canada Lottery Corporation website.

If you purchased your ticket on, your ticket will be automatically checked after its draw date. Winners will receive a courtesy email notification that advises them of their win and of how to claim their prize. For more information about online lottery tickets, visit

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I have received an email about a winning lottery ticket that appears to be from Manitoba Liquor & Lotteries, from or from WCLC. How do I confim the email is not a scam?

In Canada, there are no fees on lotteries for insurance, processing, handling, or customs. Manitoba Liquor & Lotteries, and WCLC do not require that you pay any fee in order to claim your prize. Manitoba Liquor & Lotteries advises that you do not send any funds via cash, cheque, or wire transfers. If you have received what appears to be spam email, you may wish to bring your concerns to your local police department and/or the attention of: PHONE BUSTERS (The Canadian Anti-fraud Call Centre) Toll Free:1-888-495-8501. does issue courtesy email notifications in the case of lottery prize wins. If the email you received is regarding a prize won on, we recommend that you log in to your account using any internet browser to verify your win or call PlayNow Customer Support at 1-877-706-6789.

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What are the odds of winning a lottery game?

The odds of winning vary between lottery games. For all lottery games other than breakopen tickets, odds of winning are posted on the Western Canada Lottery Corporation website under “Games”.

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What tax implications are there for lottery winners?

Lottery winnings are not taxable for Canadian tax purposes. However, American visitors may be subject to tax on their winning when returning home.

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How are your products and services socially responsible?

Manitoba Liquor & Lotteries is a recognized leader for its innovative responsible gaming programs. Its Responsible Gaming Policy & Strategy were the first of their kind in Canada. There are many aspects of social responsibility that are incorporated into our products and services, helping us to achieve four goals:

  • Promote responsible use of gaming products
  • Reduce the potential for harm
  • Promote problem gambling resources
  • Support research and program development
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How do I voluntarily self-exclude?

If you find yourself gambling too much, or if it no longer feels like a game, the Voluntary Self-Exclusion program can be an important first step in helping you to control your gambling.

You can exclude yourself for a period of time from gaming premises and/or gaming websites owned or managed by Manitoba Liquor & Lotteries. These include Club Regent Casino, McPhillips Station Casino, the Gaming Centre located in cityplace, and

For information on voluntary self-exclusion from only, please visit

For information on voluntary self-exclusion from our gaming premises, please call a Casino Operations Director at Club Regent Casino (204-957-2500 ext. 3798) or McPhillips Station Casino (204-957-2500 ext. 1427).

Remember, this is a voluntary program. We are unable to accommodate third-party exclusions. For example, a spouse cannot exclude their husband or wife from our gaming premises or gaming websites.

If you are concerned about the gambling activities of someone you know, there are ways to help:

  • Call the Problem Gambling Helpline at 1-800-463-1554.

If you want to enroll in the Voluntary Self-Exclusion program for one of the gaming premises, contact:

  • A Casino Operations Director at the numbers above.
  • The Responsible Gaming Information Centre at 204-985-1240 (McPhillips Station Casino) or 204-985-0419 (Club Regent Casino). These centres are staffed by the Addictions Foundation of Manitoba.
  • Our Security Programs office at 204-957-2500 ext. 8472.
  • Ask any staff member at our gaming premises.
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Where can I find information about problem gambling resources?

Information about help can be found on our site here, or on the Addictions Foundation of Manitoba website at or calling the Problem Gambling Helpline at 1-800-463-1554. The website also has information about problem gambling and available resources.

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Where can I learn more about how gambling works?

To learn about how gambling works, common gambling myths, what the cost of play is for certain games, and assess your own gambling please visit Visitors to Winnipeg’s casinos can also stop by the Responsible Gaming Information Centre to speak with knowledgeable Responsible Gaming consultants.

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I have a question about my account, registration process or a game played on

Please visit the site directly to find specific information that may answer your question. Or call Customer Support at1-877-706-6789.

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What benefits does offer over unregulated sites? offers several benefits that are lacking in the existing market. It offers:

  • A regulated environment and game integrity that ensures fair games
  • Player confidence in the payout of wins and access to their online funds.
  • Safety measures such as age and residency verification.
  • Security measures such as personal data protection.
  • Effective, evidence-based features that promote responsible play.
  • Access to problem gambling resources.
  • Revenue stays in Manitoba and supports our communities. In 2011 alone, Manitobans spent an estimated $37 million in online gambling.
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What games are offered on offers online casino games, peer-to-peer poker and bingo, sports betting, and lottery.

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Where do eGaming profits go?

As with our other products, provides several benefits to Manitobans:

  • Effective, research-based responsible gambling safeguards.
  • 5% of net income supports Manitoba Liquor & Lotteries’ responsible gambling programs and services, and the Addictions Foundation of Manitoba.
  • 15% of net income supports expanded provincial Aboriginal sport and recreation programs.
  • 80% of net income is returned to the Province for essential services like health care, education, community and social services and economic development.
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How can my organization raise funds through Bingo at Winnipeg’s casinos?

Applications for the Bingo Volunteer Program are processed by government funded umbrella groups. Please contact the appropriate group for information and an application form.

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What other funding support is available from Manitoba Liquor & Lotteries?

There are several ways Manitoba Liquor & Lotteries provides support to our communities and organizations. Please visit our Community Support Programs page for full information and to make a request.

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Where can I get a list of who Manitoba Liquor & Lotteries sponsors or supports?

Manitoba Liquor & Lotteries provides an excellent opportunity for non-profit groups to raise funds through the Bingo Volunteer Program. About $4 million in funding for over 400 non-profit groups is raised annually this way. Manitoba Liquor & Lotteries also reaches out to our communities by supporting and sponsoring many worthwhile events throughout the province, investing over $1 million each year. A complete list of Bingo Volunteer Program funding recipients may be found here along with examples of sponsorships in the Community Report.

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Where do gaming profits go?

All net income from Manitoba Liquor & Lotteries is directed back to the Province of Manitoba to support government programs in health care, education, community and social services, as well as economic development.

Please click here for additional information on where revenues go or pick up a copy of our Community Report at any of Manitoba Liquor & Lotteries offices, Winnipeg’s casinos or VLT or lottery ticket centres.

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How do I apply for a Video Lottery Terminal (VLT) in my establishment?

Please contact Carol Landry, Retail Network Administrator, at for more information.

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What is the average prize payout of Video Lottery Terminal (VLT) games?

The payout percentage is 93%. Further information can be found in our annual reports.

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