Tools And Services For Players
Responsible Gaming Information Centres
Responsible Gaming Information Centres are located at McPhillips Station and Club Regent Casinos.
Knowledgeable staff are available to discuss how gambling works and how to keep it a game. Try out our touch screen and other resources showcasing randomness, house advantage and what it costs to play over time.
The centres are managed in partnership with the Addictions Foundation of Manitoba and are a source for support and assistance for people concerned about their gambling, if needed.
Monday to Saturday 12:00 p.m. to 8:00 p.m.
McPhillips Station Casino – 204-985-1240
Club Regent Casino – 204-985-0419
Try their interactive tools at getgamblingfacts.ca.
Player Information Booklets
Information is available at VLT lounges and lottery ticket centres to help you learn more about the games you play.
Cost of Play Calculator
The virtual calculator gives you information about the average long-term cost of play on VLT machines. Calculating these costs may help keep VLT expenditures within your budget.
Responsible Gaming Training
In partnership with the Addictions Foundation of Manitoba, mandatory responsible gaming training is delivered to Manitoba Lotteries staff, VLT Site Holders and Lottery Retailers throughout the province.
Casino staff are trained to help players access accurate information on how gambling works, answer questions about the Problem Gambling Helpline and assist with the Voluntary Exclusion Program.
VLT site holder training focuses on how gambling works, available player information, customer assistance scenarios, a review of the VLT responsible gaming features and community resources. Site holders click here for the Problem Gambling Assistance Program sessions scheduled in 2013.
Lottery retailer training focuses on how gambling works, the odds of winning, dispelling common myths, tips for responsible play and community resources. Retailers click here for the Responsible Gaming Awareness Training sessions scheduled in 2013.
VLT Responsible Gaming Features
VLTs in Manitoba have built-in responsible gaming features that help you think about the amount of time and money spent while playing. The features also provide information about the principles of gambling. They encourage you to approach gambling as entertainment, with the key message being, the more you play, the more you pay.
Features include an on-screen clock, the ability to set time limits, coin-in shown as cash not credits, bill acceptor limits, on-screen responsible gaming information displays and problem gambling helpline messages.
Club Card Responsible Gaming Features
Use your Club Card to help play within your limit. To learn more, visit the Responsible Gaming Information Centre or Player’s Booth at either of Winnipeg’s casinos, or view the brochure.
Player Choice Limits
Club Card members have the option to set personal daily limits on their electronic gaming play. The opportunity to set limits prior to play may help you stay within your gaming entertainment budget.
Player Choice Limits include:
- Loss limit (out of pocket spend)
- Duration limit (total time card in machine)
Visit the Responsible Gaming Information Centre to find out about setting limits that make sense for your play.
Gaming Activity Reports
Gaming Activity Reports provide the opportunity to view how much you’ve spent on electronic gaming based on your Club Card use. Use it to balance your gambling budget and to make informed choices.
Gaming Activity Reports provide information on:
- Dollars played
- Dollars won
- Jackpots won
- Estimated win/loss total (on a quarterly or annual basis)
Request a Gaming Activity Report at a Player’s Booth or Responsible Gaming Information Centre.